Accenture recruits freshers

Accenture is a global management consulting, technology services and outsourcing company with net revenues of US16.65 billion for the fiscal year ended Aug. 31, 2006. Accenture's delivery centers for technology solutions in India have been awarded ISO 27001 certification by the British Standards Institute (BSI), becoming among the first companies in the world to earn the highest certification from one of the world's leading management systems registrars. Approximately 146,000 (including approximately 4,500 senior executives) Offices and operations in more than 150 cities in 49 countries. Accenture India has development centers at Bangalore, Mumbai, Pune, Hyderabad, Chennai and New Delhi.

Designation IT Help Desk-Accenture
Experience 0 years
Industry Type IT-Hardware / Networking
Location Bangalore

Job Description
- Take ownership for the co-ordination, investigation, and documentation of customer requests, issues, and problems.
- Will be the primary point of contact for the customer.
- Ensures that correct resolutions are discovered and involves appropriate parties in resolving problems when needed.
- Perform incident notification and escalation
- Perform follow up on incidents to ensure customer satisfaction
- Develops and maintains product knowledge, business, and professional skills by participating in on-the-job and other training courses.
- Actively participates in preventive maintenance, by documenting common problems and scripts for customer support.
- Develops and maintains knowledge of Remedy (incident tracking system), Central Support Knowledge Base and of the help desk's procedures and business environment.
- Seeks opportunities to improve knowledge, skills, and performance and is receptive to constructive feedback.
- Work independently and maintain a high degree of professional conduct at all times
- Develop and maintain technical skills and understanding of the CIO Technology Services Help Desk
- Good attendance and is ready to work on time everyday
- Willingness to work overtime and varying hours as required
- Demonstrates understanding of the customer's business needs and is able to achieve and maintain high customer satisfaction ratings.
- Work with others on own team and external groups to build relationships and quickly resolve escalation issues when they arise.
- Shares information and knowledge required for the team to be successful.
- Work with others on own team and external groups to build relationships and quickly resolve escalation issues when they arise.
- Willing to take additional responsibilities assigned by the supervisors.

Desired Profile
Accenture India is looking for candidates with the following eligibility criteria for its development centers in India (IT Help desk)

Educational Qualification Any Graduate passed out in 2005/2006 with a very good command over English.

Contact Information
Name Megha
Telephone 91-080-4114 4353,4114 4383
Email megha@salixresources.com
Address 10 & 10 / 1, T -4,
3`rd Floor, Raja Ram Mohan Roy Road,
Richmond Plaza Richmond Circle, Bangalore

Source of info