Mphasis Walkin

Designation Technical Officer/Sr. Technical Officer

ESSENTIAL FUNCTIONS:

** Responsible for ensuring timely process through which problems are controlled. This includes problem recognition, research, isolation, resolution, and follow-up steps.

** The Technical Officer is able to resolve problems immediately, typically using the Knowledge Base and other Helpdesk tools.

** The Technical Officer may provide guidance/training for less experienced personnel.

Qualification :

10+2 years of formal education. This candidate should not be in regular college or pursuing any form of correspondence-education. He should also have 2 years of work experience after completing his 12th std.

Graduates from any stream are welcome.

BE first class will only be considered if the candidate has 1-2 years of work experience. (new).

10+3 years of Diploma is also Welcome(from any Polytechnic Institute).

Undergraduates - Currently not pursuing studies having 20 months of work experience in any industry.

Required Skill Sets :

Willing to Work in a 24*7 environment.
Strong written and verbal English communication skills.

Working knowledge of desktop PC and peripheral devices.

Proven understanding of network protocols, hardware and Network E-Mail Systems. (Exchange & Outlook) .

Proven understanding of Windows OS (XP/2000/ NT) in a network environment .

Proven knowledge in Word Processing, Spreadsheet and Database Software packages .

Customer support experience required .

Flexibility in work schedule and processes .

Professional customer service skills and a positive attitude required . Possess analytical problem solving skills .

Good time management skills .

Ability to handle difficult or irate customers .

Ability to respond to and resolve customer inquiries .

Ability to listen effectively .

Ability to follow procedural guidelines to respond to and/or research customer questions .

Ability to work in a team environment .

Ability to diagnose and resolve customer problems via the telephone



walk-IN for an interview on weekdays between 12.00 p.m. - 4.30 p.m. with an updated copy of your resume and 1 photograph on the below mentioned address :

Venue

Ground Floor
Cyber City Tower 4
Magarpatta City
Hadapsar, Pune.

020 - 40142685 / 6 / 7