Wipro Infotech Walk-in: Sept 8

scheduled Walkin:8th Sep (Bang,chennai,Mumbai, Delhi)

Designation Site incharge

Job Description

* Incumbent recruited against this requirement will be responsible:
* To ensure implementation and maintenance of Quality Management Systems in the account.
* To ensure that service norms committed to customer are met.
* Ensure customer satisfaction by responding to all escalations regarding IMS services.
* Review IMS performance with the customer periodically during on-going phase.
* To act as a single point contact for the customer for all IMS related issues.
* To organize resources required for running the account / providing services as per SLA.
* To ensure implementation of processes for all IMS services covered in the contract.
* To ensure preparation of process documents for all services covered in the contract.
* To escalate the quality issues beyond control to the higher ups & get the solution at the earliest.
* To identify training needs & ensure that trainings are carried out to meet the quality service requirements of the account.
* To ensure that customer complaints are resolved by taking corrective actions.
* To evaluate engineer performance periodically.
* To ensure control of customer supplied product.
* To conduct final audits for all services.
* To recommend for deviations


Desired Profile Competencies:

Technical Competencies: Site Management

Behavioral Competencies: Good Communication, interpersonal & Team Management skills,Vendor managment, Process implementation and operations maangement at site , Technical assitance to Team

Location Bangalore, Chennai, Delhi, Mumbai

Keywords ITIL, Sla, Operations, Site incharge

How to Apply
Send in your Resume to bony.subbaiah@wipro.com with subject mentioning 'Site incharge Walk-in'
Wipro Infotech