Post Updated: Oct 9th
Designation Customer Support Associate (Seasonal)
Experience 0 - 1 years
Keyword CSA CSR Support Customer Assiatance Assistant Executive
Location Hyderabad / Secunderabad
Job Description
An Amazon.com Customer Service Associate is a critical part of Amazon.com mission to deliver Timely, Accurate and Professional customer service to all Amazon.com customers. In a fun and fast-paced environment, this position requires heavy phone and e-mail communication with customers, utilizing a wide variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions.
Desired Profile
Diploma or equivalent (10+2) or Fresh Graduates One or more years experience with customer service required Basic computer skills & knowledge of the Internet required Knowledge and Typing Speed & Accuracy: 25-30 WPM & 90% respectively.
Excellent Internet Navigation Skills
Basic Typing/Keyboarding skills
Proficiency in Microsoft Outlook and working knowledge of MS Office applications.
Experience working under pressure in a high-volume processing environment and consistently meeting standards for productivity and quality Significant phone and online customer service experience preferred General Summary of CSA duties/responsibilities:
Demonstrates clear and polite written and oral communication. Escalates customer issues appropriately and correctly.
Demonstrates timely accurate and professional customer service. Maintains a positive and professional demeanor and portrays the company in a positive light.
Demonstrates knowledge and use of departmental resources, policies and procedures. Answers messages in authorized email queues as directed by Workflow and Supervisor.
Understands and correctly uses Customer Service Tools.
We are Conducting Walk-in Interviews for the above mentioned Profile
Date: Till 18th Oct
Time: 8:00 am - 1:00 pm
Venue:
Amazon Development Centre
Raheja Mindaspace
Maximus Towers
2nd Block, 9th Floor
Contact Information Name Mr. John
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