Directi Recruits Freshers - Support

Position Available: Technical Support Engineer

Responsibilities

Troubleshooting, Resolving all Technical issues related to our software and the range of Products and Services it provisions.
Interacting with clients via. Live chat, Web-based systems, On line forums and Telephone to resolve their problems and gather feedback.
Testing & Analysis of all products & services.
Identifying any bugs/issues in the system and assisting in their resolution.
Recording, tracking and reporting problem activity.
Building Strategies to improve efficiency, profitability and quality of service.
Reviewing existing Product/Feature documentation; publish documentation in internal Knowledge bases.

Age: 29 years or less

Experience:

0-3 years in Customer Service or similar capacity, preferably on an IT platform

Educational Qualifications Graduate from any stream.

Any Engineering, or BSc (IT or Computers) preferred.

Detailed Requirements:

Outstanding written and verbal communication skills.
Ability to solve complex problems quickly, inventively and resourcefully.
Good working knowledge of computers and the Internet; strong ability to develop new skills.
Strong customer interaction skills and ability to work in a variety of customer situations.
Should be able to provide project foresight in tracking, interpreting and resolving issues and aiding software implementation.
Strong attention to detail.
Avid Internet User, with strong inclination towards technology.
Highly motivated and energetic team player, with excellent interpersonal skills.

Technologies involved (prior knowledge of these would be a plus)

Domain name system (DNS)
Domain names and domain name registration
Web Hosting
Email Solutions
Digital Certificates
Website Builder Tools
Live Chat Services
Payment Gateway Solutions

Job Location: Mumbai

Key Skills: Outstanding written and verbal communication skills. Avid Internet User, with strong inclination towards technology.

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If you meet the above mentioned criteria, apply online

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