Siemens Recruits CIC's

Company Profile The Siemens Group in India is a unique player in the field of electrical and electronics engineering. We have the capability to integrate diverse products, systems and services into turnkey solutions across the life- cycle of a project. Innovation is our strength. But it's not the only one. Our customers also know that they can rely on us to execute quality projects, while delivering value.

Designation Customer Interaction Centre (CIC) - German

Experience 0 - 2 years

Industry Type CRM / IT Enabled Services / BPO / Medical Transcription Functional Area ITES / BPO / KPO / Customer Service / Operations

Keyword German , Customer Interaction

Location Kolkata

Education

UG - Any Graduate - Any Specialization
PG - Any PG Course - Any Specialization


Job Description

o Kind and professional call handling
o Defined hotline function
o Ticket Ownership
o Incident Identification and Categorization
o Tool supported ticket handling
o First ticket clearing
o First exactly defined repair steps
o Fault fixing based on solutions or Workarounds
o Escalation of tickets to the corresponding level
o Exactly defined move, add, Changes execution
o escalation to appropriate Global Service Centers
o SLA supervision and reporting on GSI portal
o User assistance where appropriate
o dispatch of local Field Service Engineers

Desired Profile

Required Skills/Knowledge/Qualification/Experience:

1. Graduate in any discipline
2. Good oral and written communication skills in German Language
3. Basic working knowledge of computers
4. Excellent Soft skills/Customer handling skills
5. 0-2 years of Contact Center Experience
6. Alertness and decision making abilities

Desirable/Preferable:

1. ITIL foundation certification preferable
2. Exposure to Work Flow tools ... eg. Remedy/PeopleSoft

Must possess good oral and written communication skills in German Language

Reference CIC (German)

Contact Information Name Ms. Nazia Afroz

How To Apply Send in your Resumes to nazia.afroz.ext@siemens.com