Dell Freshers Walkin

OPENINGS IN DELL FOR FRESHER GRADUATES


Job Description

Immediate Openings in Dell International Services , Bangalore .

Process:
Technical Support : Voice( US)

Customer Support :Voice / Semivoice/ Nonvoice Process (US)

Key Skills:

Flawless Communication skills and Good Analytical skills

Job Description:

•Provide first-level Customer Support for US customers for Technical / Financial Queries.

•Guide customer troubleshooting efforts to identify products that have Customer Issues and issue service calls in accordance with guidelines.

•Escalate problems when unable to resolve customer issues.

•Log and sufficiently document all contacts with customers in designated tools.

Qualification and Experience Required:

Bachelor Degree, PUC (with one year of international call center experience);

Diploma Courses (post 10+2 with 1 year international call center experience);

Engineering Degree or Post Graduate Degree (with at least 1 year experience in customer care / semi-tech international call center process)

Freshers (Awaiting results) with excellent communication skills can also apply !

Company Description:

Dell International Services:

•Key driver of the Dell Direct Model

•13,500 employees in India and offices at Bangalore, Hyderabad, Gurgaon and Chandigarh

•Work spectrum spans R&D, IT, Analytics, Sales and Customer Experience Centres.

•Operates one of the largest captive Customer Experience Centres providing support to Dell customers worldwide.

If you are looking for a great career ahead and interested to relocate to Bangalore you can contact me on 9886043351.

Additional Information

Experience : 0 - 2 years
Education : Any graduate
Job Category: Call Centre, BPO, Customer Service
Job Location : Bangalore
Key Skills: GOOD COMMUNICATION SKILLS, BASIC COMPUTER SKILLS
Job Ref code: TSR/CSR
Role: • Technical Support Executive ( voice) • Customer Service Executive (Voice)