Dell Recruits

Designation Opening for Technical Support/Customer Care in Dell

Location - Gurgaon

Experience 0 - 2 years

Keyword technical support , calling profile , agent , technical , ACD , customer care , CCE , TSE , customer support , Dell , computer,

Location Delhi/NCR

Job Description

AnswerInbound calls and address the customer's technical support needs or handle/route accordingly.
Provide first-level technical support on basic operational or maintenance of a personal computers and /or peripherals using documented procedures and available tools.
Use troubleshooting techniques and tools to identify products that are defective and follow guidelines in issuing service calls.
Escalate problems when unable to make proper determination.
Advise/educate customers within procedural guidelines to ensure a complete solution to their technical or service questions.
Liaise between customer and Dell.
Provide direct advice and guidance for customers
Should be willing to work in night shifts

Desired Profile

Responsible for providing telephone support for customers on operation or maintenance of Dell products. Assist phone customers by diagnosing problems, and providing resolutions for technical and service issues. Responsible for customer satisfaction through effective handling of customer problems. Ensure proper escalation procedures are followed. Perform work in accordance to standardized policies and procedures. Work requires strong analytical ability to resolve complex technical issues in addition to effective phone communication skills.

Reference RL/DELL/L1

Contact Information Name Ms. Rachna Lalwani

Please apply only if interested & eligible

Send in your resume to rachna_lalwani@dell.com if interested