Wipro Infotech Recruits Freshers

Designation Technical Helpdesk


Location Mumbai, Andheri(e)


Experience 0 - 2 years


Skills:
Regular course,Graduate in any stream / Polytechnic Diploma.
Should have around 0 - 2 Years of IT Exposure.
Age – 20 to 26 yrs.



Responsibilities:

The Helpdesk Coordinator will act as the single point of contact to the customer/users for all IT related requirements.
The responsibilities of the Helpdesk Coordinator will be to Log all the calls, assign it to engineers, track it till closure, and update the user.
Escalate as per the escalation chart, follow up with vendor.
Keeping track of inventory in stock, inventory in use update asset data as per the process defined.
Report generation as per the process defined.
Should have excellent inter-personal and communication skills with the ability to deal with users at all levels in an organization.
Should have Good attitude and People handling /coordination Skills.
Should also be flexible for 24/7 support.



Technical Competencies: “Call logging” / “Call coordination” / “Call closing” /


If interested please send me your updated profile with the following Details:

Current CTC:
Expected CTC:
Notice Period:

DOB –

Edu/Passing year/% marks -
Willing to relocate:

Experience : 0 - 2 years

Education : B.A, B.B.A, BCA, B.Com, B.Ed, BHM, BL/LLB, B.Pharm, B.Sc, Diploma, M.A, MBA, M.Com, M.Pharm, M.Sc, PGDCA, PG Diploma, PGDM

Job Category: • Software, Hardware, EDP • Call Centre, BPO, Customer Service

Job Location : Mumbai

If you meet the above mentioned criteria, apply online

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